NuTel Networks

Privacy Policy

Effective Date: June 1st, 2025
Last Updated: June 1st, 2025

1. Introduction

Welcome to NuTel Networks ("Company", "we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website nuteltech.com and use our services, including Voice over IP (VoIP), managed IT solutions, and SMS messaging.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information
  • Full name
  • Email address
  • Phone number
  • Business or company name
  • Billing and payment information
  • Any other information you provide directly to us
  • Usage and Technical Data
  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Browsing activity and interaction logs with our services
  • Communications Data
  • Call logs and VoIP interaction metadata
  • SMS/MMS opt-in status and interaction history
  • Support chat or email transcripts

3. How We Use Your Information

We use your information to:

  • Provide VoIP, IT support, and related services
  • Communicate via email, SMS, or phone (including 10DLC-compliant text messaging)
  • Authenticate and manage your account
  • Deliver service updates, invoices, alerts, and support
  • Maintain compliance with legal and telecom regulations
  • Analyze and improve the performance and security of our services
  • Market new products or services (only with your explicit consent)

4. 10DLC Messaging Compliance and SMS Privacy

To support lawful and effective SMS communication, we use 10-digit long code (10DLC) numbers in compliance with U.S. mobile carrier requirements.

Your Consent

You will only receive SMS/MMS messages if you have explicitly opted in. Message content, frequency, and purpose will be disclosed at the time of opt-in. You can opt out at any time by replying “STOP” or request help by replying “HELP”.

SMS Data Usage

We respect your privacy with regard to SMS messaging:

  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
  • We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
  • We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable carrier regulations related to 10DLC traffic.

5. How We Share Your Information

We do not sell your personal information. We only share your data under the following circumstances:

  • With service providers who assist in delivering our VoIP, IT, or messaging services (e.g., cloud infrastructure, carriers, communication platforms)
  • With regulatory authorities or law enforcement when legally required
  • With trusted third parties under strict data protection agreements, solely for delivering services you’ve opted into

6. Your Rights and Choices

You have the right to:

  • Access and correct your personal information
  • Request deletion of your data
  • Opt out of non-essential communications
  • Revoke SMS messaging consent at any time

To exercise these rights, please contact us at privacy@nuteltech.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. This includes encryption, access controls, and regular security audits.

8. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law or contract. SMS and communications metadata are retained per regulatory guidelines and carrier requirements.

9. Children’s Privacy

Our services are intended for use by businesses and adults. We do not knowingly collect personal information from individuals under 13 years of age.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new effective date. Your continued use of our services after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

NuTel Networks
Email: privacy@nuteltech.com
Phone: (435) 673-7400
Mailing Address: PO Box 910639, St. George, Utah 84791